Tax Free Savings and Investments

The required draft Notice and Regulations to allow the introduction of tax free savings accounts from 1 March 2015 was published by the National Treasury on 14 November 2014. The closing date for responses is 3 December 2014. The […]

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Ombud Settlement Cases

The FAIS Ombud’s annual report contains a list of trends picked up during the course of the year. The golden thread which runs through all of these, concerns insufficient disclosure across all sectors […]

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Priority RDR Proposals

The FSB proposes to implement the RDR proposals in three broad phases: Phase 1: Changes to be effected within the existing regulatory framework, using existing subordinate legislative and administrative powers. These changes will […]

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Consider the Bigger RDR Picture

After attending the FSB’s seminar on Monday, I was actually at a loss as to where to start with conveying the contents of the Retail Distribution Review proposals. We will cover the proposals […]

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RDR and Healthcare Advisers

Under the heading “Scope Limitations”, the discussion document on the retail distribution review states: Where distribution of medical schemes is concerned, certain aspects of the distribution model are regulated by FAIS, while the […]

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Complaints Management Part 3

Last week, we discussed the first two specific findings on the effectiveness of complaints handling systems and the need for root cause analysis and corrective action stemming from this. Today, we share details […]

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PoPI is not a Flower – Part 2

As we pointed out last week, PoPI is yet another brick in the wall being built to safeguard the privacy of the public. Today we look at some important definitions. Purpose of POPI […]

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Obtaining a Full Qualification

I obtained 31 credits in 2009 and now want to study further towards a full qualification. Please advise how I should go about this? People who were in the industry prior to 2010 […]

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Complaints Management Part 2

Last week, we discussed basic trends identified in the recently published Key Findings: Complaints Management Thematic Review by the FSB. Today, we share two of the four specific findings contained in this document […]

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PoPI is not a Flower – Part 1

South Africa’s Constitution is regarded as one of the best in the world when it comes to safeguarding the rights of its citizens. From it evolved a number of interventions aimed specifically at […]

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Financial Planning Update

The renowned tax expert from Rhodes University Business School, Professor Matthew Lester, will be conducting two four-hour financial planning update lectures in the Eastern Cape. 20 years of changes in the tax system […]

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Complaints Management Part 1

Learning from the mistakes of others is always much better than learning from your own. The findings of a recent audit by the FSB of the current state of complaints handling by product […]

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Think TCF – Part Seven

In this, the final article on this topic, we share some practical ideas for you to consider. I need to express my sincere appreciation to Billy Seyffert for the use of his presentations […]

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Complaints Management the TCF way

Two important FSB documents which saw the light this week see a firm shifting of Treating Customers Fairly (TCF) from a theoretical basis to a practical one. The publication of the TCF Complaints […]

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DOFA and New Product Lines

The answer to a question received from a subscriber may be of interest to many others: “If a rep has only worked on life products and has a Date of First Appointment of […]

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A Fine Balancing Act Required

An incisive article by Peter Bruce in Business Day, “When fear and loathing trump nuance” takes a look at the bigger picture of collusion in the light of the latest probe into car […]

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