What is the SA-csi? The South African Customer Satisfaction Index (SA-csi) is an independent national benchmark of customer satisfaction of the quality of products and services available to household consumers in South Africa. […]
In the absence of trust, no relationship can be sustained. Trust, therefore, forms the basis of any relationship. MBSE has developed a course to equip delegates with all the necessary tools and skills […]
In a recent media article, Product Development Actuary for Sanlam Individual Life, Karen Bongers shares a checklist of insurance must-haves that will definitely come in handy before you lock up and set off […]
Tony Vidler, expert in professional services on creating strong personal branding and target marketing positioning, investigates the principle of customer engagement in a recent IRIS article. What level of contact with customers is […]
The FSCA’s Guidance Notice 1 of 2019 clarifies the requirements for debarment as described in Section 14(3) of the FAIS Act with which an FSP must comply when debarring a person. The Guidance […]
The issue of ethics in South Africa has seen many challenges. Some of these are also relevant to the financial services industry. Various court cases and determinations illustrate ways in which financial advisors […]
The issue of ethics in South Africa has seen many challenges. Some of these are also relevant to the financial services industry. Various court cases and determinations illustrate ways in which financial advisors […]
South Africa’s hopes of a semi-final place at the 12th edition of the Cricket World Cup looked dismal after their fixture against the West Indies at the Rose Bowl was washed out last […]
The recently published FSCA guidance note makes it very clear that the days of “tick a box” compliance is over: It will be extremely difficult to comply with the general competence requirements without […]
In a recent FIN24 article Barry Ritholtz shares “9 things people in finance should never say”. He mentions that some of these phrases sound smart, but falls apart upon closer inspection. The article […]
In a recent FIN24 article Barry Ritholtz shares “9 things people in finance should never say”. He mentions that some of these phrases sound smart, but falls apart upon closer inspection. The article […]
Social media is becoming an increasingly important dynamic in disaster response; one that the authorities must engage with in order to remain current. This is particularly important given the potential for both intentional […]
The Fit and Proper Determination requires that certain individuals obtain a specified number of Continuous Professional Development (CPD) hours within an annual 12-month cycle between 1 June and 31 May of a specific […]
On 7 June 2017, Knysna and the Eden district municipal area were engulfed by one of the worst wildfire disasters in South Africa’s history. The disaster caused more than R2 billion worth of damage […]
According to Pam Saxby of Legalbrief Policy Watch, the FSCA has called for input by 21 June 2019 on proposed levies for the 2019/20 financial year to be imposed on a raft of affected institutions. […]
Members of umbrella retirement fund solutions will be able to assess the total impact of charges on their individual retirement benefits from next year October, when members of the Association for Savings and […]
Yesterday, the world’s largest and oldest ultramarathon race took place. After months of preparation, runners from around the world embarked on the 89 kilometre Comrades Marathon. And what a race it was. Local […]
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