Is Restitution Fair to All?
A reader recently shared an interesting case with me concerning claw back of commission after a claim was repudiated. As this concerns principles, rather than the specific insurers, I removed all references to […]
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Videos
Watch: FPI Financial Planner of the Year on key issues shaping the financial landscape
Animated video explains the two-pot retirement system
NCA Credit providers’ FICA obligations
NCR Desktop Audits
Is South Africa on track to getting off the grey list?
Looking back at this year’s FPI Professional’s Convention
Enhance your HR skills by attending our insightful webinars in November
Webinars on how to investigate misconduct and address poor performance
New FSB Fees
The new fees payable to the Registrar of Financial Services were announced on 25 March 2015. A few noteworthy changes are: Item Current Fee (R) New Fee (R) Category I Application 2180 2311 […]
Product supplier responsibility for advisers
Fais Circular 6 of 2013 announced the postponement of the Level 2 Regulatory Examination until further notice to allow the FSB to amend the qualifying criteria and investigate alternative delivery models in consultation with […]
Moonstone Head Office Moving – Temporary Phone Line – 021-8807100
We have relocated to new premises in Technopark, Stellenbosch. We have taken all possible steps to avoid any communication breakdowns. Please bear with us if unexpected problems occur. Many thanks, Moonstone
Cutting Edge Regulatory Workshops
Cutting Edge Regulatory Workshops Anton Swanepoel’s popular, informative and practical Regulatory Workshops will be run again in March this year. There will be two presentations – one focussing on short-term intermediaries, and one […]
Changes to FinaMetrica Pricing
FinaMetrica decided to standardise the single-user annual fee for all new and existing FinaMetrica subscribers in South Africa from R3500 to R3850 with effect from 1 March 2015. The South African subscription price is well […]
F & I Training
We receive regular enquiries about people wanting to qualify to become “Finance and Insurance” (F & I) consultants in the motor industry. In order to become an F & I, one needs the […]
Complaints Management the TCF way
Two important FSB documents which saw the light this week see a firm shifting of Treating Customers Fairly (TCF) from a theoretical basis to a practical one. The publication of the TCF Complaints […]
Think TCF Part Six
Outcome Six: After Sales Service The final outcome requires that clients do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint. The word “unreasonable” is […]
Microlenders Challenged
Business Day reported on 12 October about a court challenge to what it terms “dodgy micro lending.” In an unprecedented legal challenge, the University of Stellenbosch’s Legal Aid Clinic (LAC) is taking on […]
Showdown at the Ellis Park Corral
Just like at the most famous gun battle in Western history, there will not be a place for timid souls on Saturday, even on the stands and in front of our TV sets. […]
Due Diligence Obligations
The “why” of this requirement is clear to all, but the “what”, “how” and “when” remains one of the biggest grey areas for FSPs. If you place your client’s business with a leading […]
All’s well that ends well
Up to the 70th minute I had that dreaded “here we go again” feeling. So often in the past, and particularly against Australia, we managed to everything required to win, but did not. […]
Lesotho – Ramaphosa talks up prospects, but there is no progress
It is going to take some time before we fully understand the plans of Lesotho’s squabbling political elites. These elites are attempting to advance their own agendas in the mediation process led by […]
Think TCF – Part 3
Thus far in this series of articles, we covered the need to embed fair treatment of customers in the culture of your business, and ensuring that the products you recommend address the real […]
Legislative Changes
From 14 April 2014, changes to the FAIS Act which came into operation on 28 February 2014 were incorporated in the regulatory exams. FAIS Circular 4 of 2014 contains details of these changes, as well as […]
Damned if I do…
This may well be the mantra that Heyneke Meyer is chanting after selecting Oupa Mohoje in the starting line-up for the test against Australia at Newlands on Saturday. Had he opted for the […]
