FAIS Ombud highlights need for follow-up when a policy changes materially

Determination says a ‘reasonable broker’ would supplement a bulk email with an email or phone call to ensure the client is aware of new conditions.

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Whose information is it any way?

A reader recently shared an example of one of the problems independent financial advisers face when attempting to provide holistic advice to a client. As often happens, clients have an array of products, […]

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Whose information is it any way?

A reader recently shared an example of one of the problems independent financial advisers face when attempting to provide holistic advice to a client. As often happens, clients have an array of products, […]

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Staff movements at FSCA

The Financial Sector Conduct Authority (FSCA) recently announced the following changes: ● The appointed of Mr Olano Makhubela to perform the functions of the Commissioner of the Financial Sector Conduct Authority (FSCA) for […]

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