FAIS Ombud highlights need for follow-up when a policy changes materially

Determination says a ‘reasonable broker’ would supplement a bulk email with an email or phone call to ensure the client is aware of new conditions.

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COVID-19: Moonstone’s business update

As a result of the President’s announcement of a total lockdown, our Dedicated Response team has implemented more aggressive components of our Business Continuity Plan to further assist in the containment of the […]

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Where does the National Lockdown leave FSPs?

Annexure B to the supplementary regulations published in respect of the National Lockdown includes the term “Insurance services” in the list of essential services. This term is unfortunately not defined anywhere further in […]

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