Changes to aspects of FAIS Ombud’s approach to handling complaints

The new Rules also incorporate the proposal to raise the Ombud’s jurisdictional limit from R800 000 to R3.5 million.

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RDR Update 19 May 2015

At the recent Discovery Financial Planning Summit, the FSB gave feedback on some of the responses it received to the discussion document on the Retail Distribution Review. It also provided possible timelines for […]

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Short-term Ombud Annual Report

This publication reveals some interesting statistics: The total number of complaints received amounted to 10 253, an increase of 9.5% over the previous year. Complaints unresolved after six months totalled only 54 at […]

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Discussion paper on Reinsurance

The FSB recently published a document on the proposed future regulatory framework for reinsurance in South Africa. This document – Outlines the results of the reinsurance regulatory review carried out by the Financial […]

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New ASISA Replacement Standard

A newly published “ASISA Standard on Replacement” is currently being rolled out to the industry. The aim of the revised guidelines is to bring it in line with Treating Customers Fairly outcomes. The […]

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Correct Identification Important

Candidates are requested to read the information supplied prior to the examinations very carefully. Of late, we have experienced an increase in candidates who arrive without proper identification. Please bear in mind that […]

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Sharemax Directors Appeal Successful

The FSB Appeal Board handed down a decision on 10 April 2015 in a case where a number of parties appealed against a decision by the FAIS Ombud to hold them equally liable for losses […]

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Important RE Considerations

We often experience a lot of irritation from candidates who fail to comply with the rules and regulations laid down by the FSB regarding the regulatory examinations. As an examination body, we are […]

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Correct Identification Important

Candidates are requested to read the information supplied prior to the examinations very carefully. Of late, we have experienced an increase in candidates who arrive without proper identification. Please bear in mind that […]

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Correct Identification Important

Candidates are requested to read the information supplied prior to the examinations very carefully. Of late, we have experienced an increase in candidates who arrive without proper identification. Please bear in mind that […]

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How to register for your level 1 exam

To register for the Key Individual Exam, RE 1, or the Representative Exam, RE 5, you will need your ID or passport number, date of birth, FSP number as well as personal, contact and professional […]

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How to register for your level 1 exam

To register for the Key Individual Exam, RE 1, or the Representative Exam, RE 5, you will need your ID or passport number, date of birth, FSP number as well as personal, contact and professional […]

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Results and Certificates

We receive requests on a daily basis for copies of results, or RE 1 and RE 5 certificates from candidates who mislaid theirs. You can download this from our website in your own time, at […]

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Results and Certificates

We receive numerous requests on a daily basis for copies of results, or RE 1 and RE 5 certificates from candidates who mislaid theirs. You can download this from our website in your own time, […]

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