Changes to aspects of FAIS Ombud’s approach to handling complaints

The new Rules also incorporate the proposal to raise the Ombud’s jurisdictional limit from R800 000 to R3.5 million.

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FS Tribunal rules on late withdrawal of appeal

The introduction of the Financial Services Tribunal (FST) created a platform for the reconsideration of decisions by any decision-maker in the financial services sector. With the establishment of the Tribunal the prediction was […]

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New FIC Draft guidance note

– Update on ‘suspicious and unusual transactions and activities’ The Financial Intelligence Centre (FIC) has updated its existing guidance relating to suspicious transaction reporting (STR) in terms of section 29 of the Financial […]

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Business or commercial insurance?

Business or commercial insurance? – Advisor’s duty to ensure clients are correctly covered The conundrum of business vs commercial vehicle insurance is once again showcased in one of the most recent determinations issued […]

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Business or commercial insurance?

Business or commercial insurance? – Advisor’s duty to ensure clients are correctly covered The conundrum of business vs commercial vehicle insurance is once again showcased in one of the most recent determinations issued […]

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Needs analysis not a tick box exercise

The importance of an in-depth client financial needs analysis is once more highlighted in a FAIS Ombud investigation, ruling and settlement. A financial needs analysis should not just be a tick box exercise; […]

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ASISA statistics on fraudulent claims

ASISA statistics on fraudulent claims – Spike in dishonest death claims Although there was a decline in the number of irregular claims the value of the fraudulent and dishonest claims was almost the […]

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Client Confidentiality

Client Confidentiality when transferring business A recent Moneyweb article highlighted the importance of treating client information with great circumspection. A product house included personal client information in court documentation in an urgent application. […]

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Protection of data

Protection of data – become familiar with the requirements On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) came into force. The GDPR standardises data protection law across all 28 […]

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Exemption of services under supervision – part 2

Exemption of services under supervision – Differences between 2008 Exemption and the Draft Exemption (part 2) The FSCA’s discussion on the substance of the Draft Exemption is structured to highlight the significant differences […]

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