A reader wrote as follows:
Please clarify the issue of RE Level 1 certificates. When I wrote my RE5 and RE1, I was notified by email and a certificate was attached.
I am now getting enquiries from successful candidates asking when they will receive the ORIGINAL certificate. To the best of my knowledge, no ORIGINAL certificates will be issued by either the examination body or the FSB. Is this correct?
To the best of my knowledge, Moonstone is the only exam body to issue certificates to successful candidates. The FSB does not supply certificates.
There will be a register on the FSB website where candidates and product houses can verify the RE status of FSPs. As far as I could establish, this is not yet in place. We will try and ascertain when this will be available.
Our own website contains details of candidates who wrote at a Moonstone venue near them. On the registration page you can access your results, using your ID and the password issued during registration. Please check for the relevant heading at the top of the landing page. If you have forgotten the password, you can request a new one. Take note that the new password will be sent to the e-mail address used during registration. If yours has since changed, please contact our RE department to update your information. There are quite strict arrangements in place to ensure the confidentiality of your information.
By far the most queries received regarding “lost results” were due to people using more than one e-mail address or supplying us with an incorrect e-mail address.
The certificate mentioned above is not obligatory, and an e-mail confirming a candidate’s result can easily be falsified. The regulatory onus to ensure that FSPs are fit and proper rests equally on the shoulders of the advisor and the product house. Quite frankly, I think this is one obligation product houses should not delegate to advisors.
We have seen a number of findings against product providers who contracted with FSPs who were not duly licensed to market their products. Whilst the findings were amicably settled thus far, there will come a time when the Enforcement Committee will bare its fangs.
Accepting business from an FSP who is not fit and proper can be seen in the same light.
My name is Gosalamang Naticia Mokgotlhwe. My ID number is 820713 0142 089. Just wanted to check if I have an RE certificate
If you obtained the RE certificate from Moonstone, please send an email to FAISEXAM@moonstoneinfo.co.za
Please wrote my RE5 AND PASSED. I would like to know if I have been Dismissed from my previous employer how does it affect my RE5
I need to check for my RE5 certificate
Good day
If you obtained the RE certificate from Moonstone, please send an email to FAISEXAM@moonstoneinfo.co.za
Good day I need to get or verify my Re certificate in a process of getting a job bud they said they haven’t got back to them with the results
hi could i please find out how to correct the spelling of my surname on my re5 certificate
If you obtained the RE certificate from Moonstone, please send an email to FAISEXAM@moonstoneinfo.co.za
My name is Michael Mqolo. My ID number is 9401275931088, I wanted to check if I’m RE registered?
Many thanks,
Michael
Please phone our registration call centre during business hours (08h00 – 16h00) at 021 883 8000 or 888 9796.
My name is Masephula Lelimo I used to be a representative for Sanlam in 2011. I did write a test not exam and passed, signed a contract and became a representative. So what I want know is do I have a RE certificate?
I am not sure what you mean by you wrote a test, not an exam. You have to write the RE5 exam and pass to obtain the certificate.
Hi, does Moonstone provide physical certificates ? I require mine as a physical and not digital certificate for legalisation and consular purposes.Thank you
Hi. Moonstone does not provide physical certificates. If you require a physical certificate, then print out your certificate and have the copy certified by a commission of oaths.
Please wrote my RE5 AND PASSED. I would like to know if I have been Dismissed from my previous employer how does it affect my RE5
Your dismissal has no bearing on your exam result.