SARS pays back R10bn, but some taxpayers’ refunds are being withheld

Posted on 105 Comments

The 2024 tax-filing season for provisional and non-provisional taxpayers started on Monday, and the South African Revenue Service (SARS) has already paid refunds about R10 billion to 1.6 million taxpayers, with an average refund of about R5 900, SARS Commissioner Edward Kieswetter said on Tuesday.

SARS expects to issue about 8 million assessments for the 2024 tax year alone by 20 January 2025. Of these 8 million, more than 5 million will be auto-assessed.

From 1 July, when auto-assessments were issued, to 15 July, SARS assessed 5.5 million taxpayers who were auto-assessed or submitted returns via eFiling, creating potential refunds of R17bn, of which R10bn has been paid out. SARS would pay out a further R4bn within the next 72 hours unless there is a specific reason for the refund to be withheld, Kieswetter said.

SARS can, within 72 hours, process more than 90% of refunds for taxpayers who are not selected for verification through its fraud detection artificial intelligence capability. Last year, this capability prevented the payment of almost R100bn in impermissible personal income tax and value-added tax refunds.

Kieswetter said 191 000 returns were filed on Monday, of which 97%, or 183 000, were filed digitally, and only 7 700 were filed at a SARS service centre.

All the taxpayers who submitted their returns on Monday have been assessed. Of these, 70% were assessed within five seconds. The high number of interactions resulted in SARS missing its target of assessing 90% of returns within five seconds.

SARS received 57 000 calls on Monday but could only service about 15 000 of these because of the length of the calls and SARS’s limited capacity to respond to them. High volumes resulted in an average of 54 minutes to answer a call, whereas SARS’s “standard” is four minutes.

The average time spent in a queue at a SARS branch was 53 minutes, against SARS’s target of 30 minutes, he said.

Why refunds are withheld

SARS is withholding refunds where they are due because a taxpayer has outstanding returns from prior tax years, a taxpayer’s banking details are not up to date, or SARS has detected an inaccuracy on the return.

“In addition, SARS may have detected the need for further verification and engagement with taxpayers. The amount that relates to this portion of taxpayers is currently just on R2bn,” Kieswetter said.

Taxpayers should ensure their details and all outstanding matters are resolved and updated before enquiring about a refund.

SARS is seeing an increased number of instances where refunds are paid into old or inactive bank accounts. This must be rectified by the banks, resulting in a delayed payment.

Notify SARS of a change in your employment status

Taxpayers may, in the past, have received a “not required to file status” from SARS. Despite this, if their financial status subsequently changed, they are obliged by law to file a return. If SARS detects they have not filed a return, they face penalties and late-payment interest.

Kieswetter was asked for a response to complaints on social media that SARS is requiring taxpayers who did not earn remuneration to file returns for previous tax years, even a decade or more ago.

He said that once a taxpayer is registered with SARS and submits his or her first return, the taxpayer is obliged to submit a return every year, regardless of whether the person remains employed, unless the taxpayer advises SARS that his or her employment status has changed.

He said taxpayers should submit a return indicating they are no longer employed. Taxpayers who do not inform SARS that they have been unemployed for a full year or longer appear on its system as non-compliant. If they find work and their remuneration is taxed, SARS will enquire about the outstanding returns. The burden of proof rests with the taxpayer to prove that he or she was unemployed during the period in question and did not owe SARS tax.

Kieswetter said he encountered a taxpayer earlier on Tuesday who had been able to produce an affidavit indicating he had been unemployed during the period for which SARS required outstanding returns.

In addition to submitting an affidavit, SARS could, if it suspects there might be a false disclosure, conduct an investigation, which may include checking banking records, properties that may have been acquired, or other lifestyle assets to ascertain whether a taxpayer has unexplained wealth that may indicate the taxpayer received income other than remuneration, Kieswetter said.

‘Unnecessary burden’ on job-seekers

Kieswetter also appealed to employers to work with SARS.

“We strongly urge employers to assist their own employees when issuing employee tax certificates, the so-called IRP5s, to enable them to understand what these are about and what to do with it.”

He asked employers not to send work-seekers to SARS and register as a precondition for being interviewed. “This is an unnecessary burden on individuals, many of whom are already struggling financially.”

Once an offer of employment is made, employers should use SARS’s online facility to register a new employee and taxpayer, Kieswetter said.

SARS can do better with its communication

Ahead of tax-filing season, SARS sent messages to taxpayers to update their personal particulars. Many did not heed this call and now find themselves standing in a queue unnecessarily during the peak of filing season, Kieswetter said.

At the same time, many of SARS’s filing season messages informing them of their status have “inadvertently” created visits to service centres because individuals did not know how to interpret these messages, “and this is a lesson for us”, he said.

“We also must explore how we can improve on our pre-filing season campaigns and associated communication, providing greater clarity and certainty to taxpayers.”

Use the digital self-service channels

Kieswetter said, when engaging with taxpayers at branches, he discovered that many of them are unaware of SARS’s USSD and WhatsApp channels, which are helpful for obtaining a tax number, statement of account, or tax status.

He urged taxpayers to use SARS’s self-service channels before visiting a branch.

  • Visit SARS eFiling at secure.sarsefiling.co.za
  • Download the SARS Mobi app from the Google Play or Apple stores.
  • Call the USSD number, *134*7277#, to enquire about a tax status and other details.
  • Chat with SARS on WhatsApp, 0800 11 7277.
  • Access the SARS Online Query System (SOQS) at https://tools.sars.gov.za/soqs
  • Visit SARS’s social media pages on Facebook, LinkedIn, YouTube (SARS TV), and X (Twitter), where taxpayers will find self-help videos and step-by-step guides.
  • Call the SARS Contact Centre and select Help You eFile before being put through to a service consultant.

SARS’s self-service digital platforms enable taxpayers to:

  • submit a payment allocation query;
  • request their tax reference number;
  • submit supporting documents if SARS asked them to do so;
  • report a new estate case;
  • update a registered representative;
  • request their tax compliance status;
  • verify their tax compliance status; and
  • check whether they are due for auto-assessment.

105 thoughts on “SARS pays back R10bn, but some taxpayers’ refunds are being withheld

  1. I submitted a dispute and got a case number because Sars deduct R4888.00 from my single salary without investigation. I’m Still waiting for feedback from investigation or my money back because Cleary there is fraud involve in that matter. All my life I got only one income less than R24000. 00 per year

  2. No sars reference number received from sms not

  3. I WAS ASKED TO PRODUCE AN IRP5 FROM THE COMPANY I WORKED FOR IN 2007 WHICH CLOSED DOWN IN 2008 DURING THE BIG RECESSION.
    WHERE AM I EXPECTED TO GO TO FIND THAT?
    WHERE DO I EVEN START?

    1. You can write an affidavit stating that the company is closed…but they might say you owe them for that period

      1. The fund that was supposed to due to me is reversed to R0.00. I’m now lost and confused how is even this possible 😐

    2. Charlene contact me regarding your tax return I am highly qualified to assist
      Do an sworn affidavit stating when you started with the company. Please ensure your companies name is on the affidavit

      1. Goeie dag Martie. Ek sukkel om SARS te kry om my bank besonderhede te bevestig. Ek het die nodige dokumente al die 15de Julie op efilling ge “upload” Ek bank by Standard Bank en verstaan daar was n probleem tussen SARS en Standard Bank n week of so terug. Hoeveel weet jy van die proses en of hulle moontlik vir nou refunds na n Std Bank Rekening gevries het?

    3. I’m sure the law is you need to keep you Doc only for 5 years. Need to check but they can ask that far back

  4. Morning …I have receive the refund but I’m not happy Sars has done auto assess ….I have just received my Irp5 ..I would to querie about my refund …

    1. Morning Anna,
      If you aren’t happy with the auto assessment, you are able to request a return and add any information that is not reflected via e-filing or at a branch office.

  5. Hi good morning I would like to know if your PAYE state the amount why don’t you get that amount why is it less, for two years I got the same amount

    1. Hi Charlene,
      There are various factors that could result in your refund being less than the actual PAYE amount paid that reflects on your IRP5, you need to look at your deductions (Medical, RAF etc) as this affects the refund amount.

  6. I visited Sars office on Monday 15 July 2024 and are due for a refund.. how will I have to wait for the refund.
    Thank you.

    1. Hi W J,
      Usually a refund is paid within 2 – 3 working days providing their are no audits/reviews or any outstanding returns etc and your banking details are valid.

      1. I am Mr Moses Derrick Bostander my ref no 0300224151 I still wait for my refund

    2. Hi how long did it take to get paid

  7. I appreciate your service to the public

  8. I received less money which I also received last year.amount showing not the same I received please verify this matter

    1. Hi Michael,
      It is highly unlikely you will receive the same refund every year as your income and PAYE may differ.

    2. Good day my name is seun ngomane and my tax number is 0416069185 so if sars owe u R7034 and u owe them fr R1500 for 2022 previous years was not filled by the company as iwas dismissed by 2023 January .apply for uif until igot other job last year in August…so they are going to pay me or what iwent to the branch they say nothing wrong it will enter ijust have to wait

  9. I have been owed 23k since May. I have called I have been in to the SARS office. It was refunded and taken back in the same day. I am still waiting. I was even told by a member of the staff “can you imagine the interest SARS are getting on our money every day they dont refund it!”

    1. Hi Teresa,
      Please double check your bank details ate valid and secondly, that there isn’t a ‘Stopper’ on your account.

      1. Hi
        I’ve had exactly the same problem. SARS did refund and reversed on the same day) twice now (different dates). All the banking information is correct. I have double and triple checked it.
        What is a “stopper” on your account? Any other advice would be GREATLY appreciated.
        Thanks

        1. i have the same problem. is there anyone that can help please!! I am already beyond frustrated with the back and forth.

  10. SARS holding my output due to outstanding fine I have however have the proof of payment done in 2022 Sent to them no response as yet

    1. Hi Louise,
      Even though you have paid the fine, double check you have no outstanding income tax returns or requests for information and that your banking details are up to date.

  11. For three years I also receive no refunds.I like to know how the calculation works

    1. Hi Petrus,
      First check your IRP5 to see if you’ve paid PAYE, secondly do you have any deductions that are not reflected on your IRP5 (Medical, RAF).

    2. SARS has deducted from me for two years. Because of their own mistake of me having two tax numbers I’ve so frustrated going back and forth with this matter.I have submitted all I don’t have outstanding submissions.Its just that difficult for them to take all my submissions from the old tax number to the new one.Even last month they deducted saying due to outstanding submissions that I don’t even have.Since 2022 I never received any refund they are just deducting this has caused a huge stress on my family and lots of debt upon us I’m very disappointed.

  12. Sars says my refundbis on hold because of outstanding returns from 2017.. i was unemployed in 2017. And they refunded me for the year 2022. 2023

    1. Hi Kay,
      If you were unemployed from the 2017 tax year you need to reflect that on the relevant return/s that are outstanding and you may need to supply an affidavit to substantiate this.

  13. SARS assessed my return and advised that a refund of circa R30 000 was due to me. Unfortunately, I hadn’t uploaded my documents and the refund click only started ticking later than I had hoped.
    On receipt of my documents, SARS elected to audit my return/documents, which comprises 2 IRP5’s from Liberty for my flexible annuity pension income, 1 IRP5 from my employer (I work part-time to supplement my retirement income, as do the greater part of the retired community), and my Discovery Health tax certificate.
    3 weeks later, they sent me further communication advising an amended assessment had been issued and I now owe SARS in excess of R20 000!!
    I am open to hear whatever explanation SARS may have to explain how a semi-retired old fart can go from a sizeable refund to sort paying his tax!

    1. Evening Graig i am in the same situation in 2013 SARS Officials do my 2010 and 2011 Assessments,all correct i receive a Refund of R 15200 in 2022 a person from sanlam help me to do my irp5 for 2022,he re submit my 2010 without any information and 2011,so which now sars pics up but they did pay me in 2013 for 2010 and 2011 in December 2022 they took they R15201 but i go to the branch the lady rectify my 2010 and 2011 assessment of she informs me sars owe me R15200 its 2024 no refund,untill they call me on the 19/07/2024 to say i must submit my 2010 irp5 of which i cannot understand the lady in the branch did do it.but they can see the 2010 and other assessment was done by them,very eager to took our money with penalties but to refund us the are not paying or added the penalties.

  14. I am a pensioner but I still pay medical aid & I donate to Doctors without Borders but according to SARS I get nothing back, WHY!!!

    1. Hi Collette,
      To answer your question, you can only receive a refund from SARS if you have paid PAYE (tax). Please check your IRP5/IT(a) certificate.

  15. The efiling system does not update, filled a 2008 return cause my refund is withheld because of the return from 16 years ago. Now I am being audited for that year an my efiling profile still shows 2008 return is out standing after being filled in the branch. What can you do to get answers, cant spend 1h:42min on a call just to be dropped when you are 120 th in the que after starting at 1176. Please ley me know hiw to get updates, cause no one at sars communicates with you, and the system does not update.

    1. Hi Johan,
      Through your e-filing profile try and request a Notice of Assessment for the 2008 tax year and I would suggest requesting a statement of account back to 1999.12.01 to reflect your full history. You’ll be able to see from this what your status is.

    2. I am still waiting for the refund and I resigned this year in February 2024

    3. Hi, I hv only assessed from January to July 2024,what about the previous six months

  16. My company changed name in 2020 from pick n pay to king pick supermarket I worked from 2016 to 2022, they were deducting tax every month but never do my tax returnes I had to a penalty, when I requested my irp5 from 2017 they said they lost it please help

    1. Hi Mervishal,
      By law every employer must supply you with an IRP5 on a yearly basis. You may need to supply an affidavit to state your company is not providing your IRP5 for that tax period. SARS will then investigate through a PAYE audit of the company.

  17. I am still waiting for the refund

  18. GOT MY TAX REFUND EVERY YR, NOW TO HEAR THAT 2015 RETURN OUTSTANDING. WHERE WILL I GET THIS AFTER 9 YRS AND WHY IS THIS ONLY AN ISSUE IN 2024.

  19. My statement of account shows that my refund was paid yesterday, 19 July and then it was reversed on the same day. The balance still shows it is due to me and I was not selected for audit. I see a few people on Facebook say the same thing happened to them and they all bank with Standard Bank. My banking details are correct on sars system. Will this be automatically paid or do I need to do something?

    1. Same problem with my account and refund, SARS now sitting back and not resolving the issue. Kieswetter worried about reputation, bad reflection on his organisation.

      1. I started work n 1990 and finish in 2014 haven’t filled in tax returns do i get a tax refund and worked for 3 company using the same tax NUMBER will i get a tax refund

    2. I have the exact same thing with Standard bank. It shows 19-07-2024 electronic refund and then that same day reversal.

      What do we do now? Do we phone Standard bank or sars?

      1. I have the same issue…. No person at Sars nor Std bank know what the issue is.
        Incompetence at its best, quick to take money, no rush to pay out and solve a major issue affecting many people with the same damn standard bank. No point in banking with std bank anymore, they have no answers.
        Mind blowing.

    3. Sitting with the same issue, I tried calling SARS on Friday & I was told my refund is held due to bank account verification!

    4. Same thing happened with me….and I’m also with Standard Bank?
      I can’t get hold of SARS. No 954 in the queue.

    5. exactly same thing happened to me on the same date. and I dont even know who to contact anymore to get this resolved. SARS says I should contact my bank and my bank says the money was never transferred to my account, so they never put a block or a stop on the transaction. the lady from sars even gave me a whole explanation on “greylisting” this is when the bank flags certain transactions and then stops/blocks it from being processed. i swear, i am already at my wits end with this and phoning the customer care line is a complete waste or time and money because you have to wait in the que for hours and meantime your phone bill is running. they should employ more people during the tax season and train them properly on how to deal with certain problems.

    6. Hi
      I have the same problem and I bank with standard bank also. Still waiting for payout

    7. Hi Barbara, I am experiencing the same problem. Have you been paid yet or are you still sitting with this problem with no resolution from SARS?

    8. Same whatsapp group with you mine was supposed to be in 1st of June still today dololo

  20. Due a 18000 refund was auto assessed had to change bank details, that started as easy and turned in to a nightmare. Found out suddenly non compliant 2020, outstanding tax return was not working at the time but never has been on my tax profile as outstanding, fixed that on my own filed that then, after this bank account went from valid to pending verification, uploaded supporting documents on 8th july as requested, fine but then case canceled ? Pleased uploaded the same suporting documents again on 14th called a few times as to why Ihad to upload documents again no decent answer given 21 days to verify banking details seems very excessive and then , second time had to upload documents again and then they say the turn around time is its back to 21 days?? have phoned six times and complained as well, as there is nobody who can help they say its our processes, No its Your AI system follows sequecing and coding not common sense and logic ,so will be waiting until Christmas it seems for refund because nobody can Verify Banking seems or expediate it.

    1. Hi Lee

      I have the same problem, I would like to find out if you have been assisted. I uploaded mine on the 17th.

  21. When are we receiving auto assessment notifications for the 2024 tax filing season?

  22. SARS is board day robbers they auto assessed me saying I owe them how can I owe them every day I refiled through efiling till waiting to hear from them this auto thing is rubbishb

  23. Refund for 2024 has been reversed with a note “Bank identified risk evaluation in progress for the tax year ” the case was audited. What the commissioner is saying isn’t accurate. A lot of taxpayers are experiencing this same problem and call centre says it might be paid in 21 days. This is so so terrible

  24. Had the exact same problem on the 19th… Same day.. Banking details are correct… No notifcation for submission of any docs… No audit or verification process highlighted. Still reflects as a balance to to me in current.. Super frustrating… Can’t get through to call Centre and no clear direction. I’m at a loss…
    .

  25. Filed 15 July , Sars owes me., Account assessed ,no correspondence,no file for correction but funds still not released.I called so many times and no on has a answer

  26. I’m not sure if I must still wait for auto assessment or submit to SARS, till to date nothing has happened. The past two years it was done on time. Is it to late to warry?

  27. SARS is rubbish, I am still waiting on my refund, you guys asked to submit medical aid certificate I sent it within 10 min and refund still not paid out, says something if further audit is needed, what’s R4000 to you guys? Honestly GOVT takes money and hesitates to give back. Taxpayers money

  28. How could a bank account details take up to 21 working days to be verified? That’s what a consultant told on Friday when I called to enquire about my refund.
    SARS is really a nightmare this year. I’ve been waiting for my refund since Tuesday the 16th of July, this is crazy.

  29. Greetings
    The statement of account shows that the refund was made on 19 July and reversed on the same day. I have been using Standard Bank for over 15 years and previously my refunds were paid within 3 days. What must I do now?

    1. i am also with standard bank, exactly same thing happened and no correspondence as to issue to address. Why?

  30. On my statement of account it shows “electric refund” and on the same day “electronic refund reversal”. On the statement it indicates that I have not been selected for audit and also that there’s no returns outstanding. There is no other correspondence.
    I tried to phone SARS but I’m no 923 in the line and will probably hold on for 3 months!
    What can I do?

    1. I had the same issue, just got off the phone with Sars. According to them there is no reason that I should not receive my refund. Guess we should just be patient.

    2. Same day on the 15th of July I have done my tax return. There is money due to me but on the 19 July it was paid and reversed. I have been using Standard bank for 15 years. What is going on with Standard bank accounts as they are reversing payments from SARS.

  31. sars is holding back my refund due to outstanding tax return for 2008. I was not even paying tax during this time and the company i worked for closed down. how do i file a return for this period with no documents. all these years i have been receiving a refund, it is only this year that they picked this up

  32. My statement of account shows that my refund was paid 19 July and then it was reversed on the same day. The balance still shows it is due to me and I was not selected for audit. I see a few people on Facebook say the same thing happened to them and they all bank with Standard Bank. My banking details are correct on correct

    1. Same happened on my side, and i am at Nedbank

  33. I did my tax on July 15th
    IT34 issues same day
    Checked today as i have not received my refund yet.
    Statement of account now shows that assessment was done on August 1st ( as in next month)
    Electronic Refund was paid 19/7
    Electronic Refund reversal 19/7
    No feedback received, not flagged for audit
    don’t owe SARS anything
    Bank details haven’t changed ( verified)

  34. Why is SARS reversing refund for most Standard Bank clients, my refund was paid and reversed on the 19/07/2024. No Audit, No request for documents. What is going on?

    1. same thing happened to me and it seems quite a number of people and mostly Standard Bank clients. But the crazy frustrating part is that SARS is not communicating through to the taxpayers what the problem is. usually if you were selected for audit, or you have outstanding documents, you would receive an email or sms communication notifying you, but it has been crickets since this whole episode went down, which makes one get suspicious that there might be something else behind this. it is like they are looking for excuses not to pay or to delay the payment.

  35. Same with us. Received letter. No changes to original assessment. All good. SOA shows an amount credited to my account on 23 July ..reversed 23 July but we are only 22 July . Note says no changes to assessment. What is going on amount still showing amount owing on 22nd but reversed and paid 23 July!!!! Very fishy

  36. Why are only Standard bank refunds being reversed

    1. SARS callcentre has no answers and you cant even book for walkin

    2. Its not, i am at Nedbank and in the same boat.

    3. I filed in my foreign vat refunds and it’s been 1yr 1month for 1 and 7 months for the 2nd one. Why has it taken so long? Tracking claim just shows pending payment for so long now. Tried to email and WhatsApp and I get no replies.

  37. It very strange that most of Standard bank customers refunds have being reversed

    1. Yes I know more people and myself refund has been reversed

  38. An update from SARS with regards to the refund reversals would be appreciated.

  39. I never had any problems with refunds.
    But my refund has been reversed on the 19th July and still ot received my refund. No communication from SARS.
    I was even at SARS office and been informed all my info is right and everything is up to date.
    But no communication.
    Regards

  40. I am with Nedbank, also showed refund today and reversal was done 23 July. No communication from SARS has been given if they need documentation. Is this a system problem ?

  41. Good day. My refund was reversed on Thursday last week, I called sars to verify my banking details they all correct. There’s still no way forward, your consultants at the call centre could explain reason for reversal. Where should we go to fix this and recieved our money. Your call centre is also having problems of network, call gets cut off before query is resolved. We are frustrated

  42. Can we please get a response from SARS on why refunds were reversed on the 19th of July 2024 for Standard Bank clients?
    All detail updated, no audit. What is happening?

  43. Mine was reversed on the 19th
    Account now shows “electronic refund” on the 25/07……………as in tomorrow?

  44. My refund from SARS was reversed on 24/07 and i am a Nedbank client. reason given via email was bank detail are incorrect. Went on to e filing and did a verification of bank details.How long is this process now going to take?

  45. Hi, my assessment was finalised and there was no audit or verification . I was due a refund. The refund has not yet reflected. On checking my statement of account it show the refund was reversed and I am still due a refund but I don’t know why this is the case. I would like some feedback

  46. I am with Nedbank and have the same with the refund reversal.
    did my tax on July 15th
    IT34 issues same day
    Checked today as i have not received my refund yet.
    Statement of account now shows that assessment was done on August 1st ( as in next month)
    Electronic Refund was paid 19/7
    Electronic Refund reversal 19/7
    No feedback received, not flagged for audit
    SARS owes me
    Bank details haven’t changed ( verified)

    1. I Did my tax Return on 15/07/2024.
      A refund was done and reversed On 19/07/2024. I am a standard bank Customer.What is Really happening this year with Sars . No clear feedback from SARS regarding the refund.

  47. After filing my 2024 returns o n 15 July, I received my ITA34 reflecting refund due and no audit or verification needed.
    Since then there has been no communication nor any refund payment. How long does one has to wait?. It’s now approaching 7 work days of waiting.

    1. thieves, easy to take our mnoney but difficult to pay. sis maan!

  48. Hy I’m employed under department of Agriculture since 2005 earning salary.why I am registered as a provincial taxpayer

  49. i really do not understand why we have to wait for refunds when all documents are correct. there is no interest paid nor are there any repercurtions for SARS. we are really at SARS’ mercy. this gives reason to many people who choose not to comply because they wont get refunded in time when any payment is due to them. i am an unhappy tax payer. its easy to take money but difficult to pay. im not happy at all.

  50. Good day… I’ve filled my returns and I got a notice of assessment which stated that I owe R11400… I called Sars regarding this matter and it seem that my assessment wasn’t done correctly because my medical aid tax certificate was not including on the assessment… I submitted a suspension/dispute of payment n submitted the medical aid certificate but till today I haven’t been answer about that matter… Can you help me please

  51. I was selected to verify my bank details and submitted the docs. But when I look at registered details on the filing site, my account is listed twice, with one saying “valid” but the other one saying “verification in progress” – outgoing. Surely if the one says valid and is the same account, then the other should also be valid. Further to this, surely bank detail verification should not take 21 business days when it can all be done automatically with the banks online?

  52. Can anyone please explain i updated my bankinh details in the month of May Sars did not ask for any documents and my account is valid now a refund is due to me the first did a verification after thats done now they want to verify my bank details, i went to the branch submited my bank statements etc just to find out the following day i must upload my documets again on efilling and then wait 21 working days please help.

  53. I did my returns via e- filing on 21 July, it’s more than 72 hours already and my refund is still not paid out. Everything is up to date, banking details etc…. And I am not selected for any kind of audit, What could be the delay?

    1. We are same eish

  54. Why does it take sars 21 working days to verify banking details

  55. I received a letter that SARS is verifying my details, but on filing says it’s an audit, I did not receive a letter saying I’m being audited.

    Why the discrepancy? What does this mean?

  56. Good day.please can someone assist urgently. I received provident fund from Sanlam last year March 2023. Of that I was taxed by Sars normal tax – R6000. On that I was also taxed administrative penalty fees of R 31000 . I then went to Sars and submitted for all outstanding years I was then paid out in other words I did not owe sars anything. I was then told because I was up to date by submitting. I would get my R31000 worth of administrative penalty fees back. It has been more than a year and I have not received anything. What am I to Do. Damn that is a lot of money which I simply cannot loose just like that. Please SARS help what am I to do.

  57. Hi Lee

    I have the same problem, I would like to find out if you have been assisted. I uploaded mine on the 17th.

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