![](https://www.moonstone.co.za/wp-content/uploads/terms-and-conditions-2.jpg)
Case studies of settlements facilitated by the FAIS Ombud
In two cases, the representatives did not advise the clients adequately of terms that were material to the products’ benefits.
‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.
Read moreIn two cases, the representatives did not advise the clients adequately of terms that were material to the products’ benefits.