Why policyholders complained to the short-term ombudsman in 2023

‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.

Qualifications Deadline

A representative appointed after 1 January 2010 for the first time, and for the specified sub-categories, is required to have an approved qualification as part of the fit and proper requirements. If he does not, […]

Board Notice 260 of 2014

There appears to be conflicting opinion on whether the following change, announced in this BN, will be applied retrospectively: “(e) the representative must successfully complete the relevant first level regulatory examination by 30 June […]