Equality Court rejects privacy defence in hate speech case
Senior staff at a wealth management company laid complaints against a former shareholder and client.
Communication
Why policyholders complained to the short-term ombudsman in 2023
‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.
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Don’t shoot me, I’m only the piano player
The bearer of bad tidings sometimes gets it in the neck, too.
Compliance checklist for employers that participate in umbrella funds
The past 30 years have seen a significant move away from employer-sponsored standalone retirement funds to employers participating in commercial umbrella funds. The trend has been driven by the regulator wanting fewer retirement […]
The importance of timely notification of a potential claim
The first case, on which I will not dwell, concerns a claim for business interruption following water damage to a sound system, televisions, camera system, a computer system and a point of sale. […]
Client engagement skills you can’t ignore
In the current climate, perhaps more than ever before, people are seeking empathy and reassurance. Real connection counts, especially in a time of distancing, disorder and uncertainty. Intermediaries can play a pivotal role […]
Client engagement skills you can’t ignore
In the current climate, perhaps more than ever before, people are seeking empathy and reassurance. Real connection counts, especially in a time of distancing, disorder and uncertainty. Intermediaries can play a pivotal role […]
List of recognised qualifications updated
The formal “Lists of Qualifications Recognised for Financial Services Providers, Key Individuals and Representatives, 2021” came into operation on 31 May 2021. This replaces its namesake for 2020. The list contains approved qualifications […]
When is it legal to record conversations without consent?
The protection of Personal Information Act (POPIA) is looming large on the horizon, and privacy governance is about to become an integral part of the way we do business. Prior to this, the […]
Shifting your communication online – Social media best practice tips
As events around the coronavirus continue to evolve, many advisors have realised the importance of proactive communication with their clients. The means of the communication has also changed as more communication are actioned […]
Shifting your communication online – Social media best practice tips
As events around the coronavirus continue to evolve, many advisors have realised the importance of proactive communication with their clients. The means of the communication has also changed as more communication are actioned […]
Draft PIC Public Compliance Communication 12A – Guidance on outsourcing of compliance activities to third parties
The Financial Intelligence Centre (FIC) is calling for comments from accountable institutions, reporting institutions, supervisory bodies, and other persons on the draft Public Compliance Communication 12A (draft PCC 12A). The draft PCC 12A […]
Draft PIC Public Compliance Communication 12A – Guidance on outsourcing of compliance activities to third parties
The Financial Intelligence Centre (FIC) is calling for comments from accountable institutions, reporting institutions, supervisory bodies, and other persons on the draft Public Compliance Communication 12A (draft PCC 12A). The draft PCC 12A […]
Joint Communication 7 of 2020 – Amended COVID-19 precautionary measures for intermediaries
The Joint Directive issued by the Authorities on 9 April 2020 under Alert Level 5 was withdrawn and replaced with Joint Communication 7, which sets out how financial institutions must comply with the Occupational Health and Safety Directives, […]
Joint Communication 2 and 2A of 2020 – Further clarity for AIs on submission of their required action plan
Joint Communication 2 issued on 21 April 2020 sets out the Financial Sector Conduct Authority (FSCA), South African Reserve Bank, Prudential Authority (PA) and Financial Intelligence Centre (Authorities) position concerning the COVID-19 pandemic […]
Joint Communication 2 and 2A of 2020 – Further clarity for AIs on submission of their required action plan
Joint Communication 2 issued on 21 April 2020 sets out the Financial Sector Conduct Authority (FSCA), South African Reserve Bank, Prudential Authority (PA) and Financial Intelligence Centre (Authorities) position concerning the COVID-19 pandemic […]
Joint Communication 2A of 2020 – Clarity for AIs on customer due diligence
A communication issued on 21 April 2020 sets out the Financial Sector Conduct Authority (FSCA), South African Reserve Bank, Prudential Authority (PA) and Financial Intelligence Centre (Authorities) position concerning the Covid-19 pandemic and […]
