Complaints handling – Moonstone Information Refinery

Videos

Watch: MBSE launches RE training for FAIS representatives

Watch: FPI Financial Planner of the Year on key issues shaping the financial landscape

Animated video explains the two-pot retirement system

NCA Credit providers’ FICA obligations

NCR Desktop Audits

Is South Africa on track to getting off the grey list?

Looking back at this year’s FPI Professional’s Convention

Enhance your HR skills by attending our insightful webinars in November

Webinars on how to investigate misconduct and address poor performance

Changed client perspectives could result in positive outcomes for advisers

The 2020 South African Customer Satisfaction Index for Life Insurance, conducted by Consulta, reveals a welcome change in consumer perspectives. “COVID-19 has brought life insurance into the mainstream of consumer dialogue, and it […]

Do what I say

Complaints handling is set to become a major measure of your commitment to the fair treatment of clients, or TCF as it has become known. The final proposals for implementation of changes to […]