Why policyholders complained to the short-term ombudsman in 2023

‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.

Changed client perspectives could result in positive outcomes for advisers

The 2020 South African Customer Satisfaction Index for Life Insurance, conducted by Consulta, reveals a welcome change in consumer perspectives. “COVID-19 has brought life insurance into the mainstream of consumer dialogue, and it […]

Do what I say

Complaints handling is set to become a major measure of your commitment to the fair treatment of clients, or TCF as it has become known. The final proposals for implementation of changes to […]