Complaints – Page 2 – Moonstone Information Refinery

Videos

Video Interview: Should the two-pot system result in new investment strategies?

Watch: MBSE launches RE training for FAIS representatives

Watch: FPI Financial Planner of the Year on key issues shaping the financial landscape

Animated video explains the two-pot retirement system

NCA Credit providers’ FICA obligations

NCR Desktop Audits

Is South Africa on track to getting off the grey list?

Looking back at this year’s FPI Professional’s Convention

Enhance your HR skills by attending our insightful webinars in November

Webinars on how to investigate misconduct and address poor performance

FAIS Ombud’s report identifies FSP ‘problem areas’

These include delays with funeral policy claims, advice to clients who buy living annuities, and insurance policy disclosures.

FAIS Ombud’s office releases its 2021/22 report

Eight interesting things, including an update on long-standing property syndication complaints.

Adjudicator takes retirement funds to task for ‘unnecessary’ complaints to her office

Delays in payment of withdrawal benefits and employers’ failure to pay contributions continue unabated, says Lukhaimane

Sars is falling far short of timeframe for resolving taxpayers’ complaints

Office of the Tax Ombud says it has escalated the matter to the senior leadership of the revenue authority.

Long-term insurance ombudsman receives fewer complaints

The Office of the Ombudsman for Long-Term Insurance (Olti) received 11.8% fewer chargeable complaints in the first half of this year compared with the same period last year, when the number of complaints […]

Tribunal: Adjudicator did not give employer and provident fund a fair hearing

The Financial Services Tribunal (FST) has set aside a determination by the Pension Funds Adjudicator after finding that her office did not serve the complaint on all the affected parties, thereby denying them […]

Taxpayers are losing out in disputes with Sars by not going to the Tax Ombud sooner

The imbalance between the South African Revenue Service (Sars) and taxpayers, particularly when it comes to the dispute resolution process, remains a major concern for the Office of the Tax Ombud (OTO). Some […]

Complaints data for short-term insurers

This link will open the complaints data from the Ombudsman for Short-term Insurance’s 2021 annual report. The insurers are sorted by number of complaints per thousand claims (column 5). As the Osti points […]

Life insurers that attracted the most and least complaints in 2021

This link will open a table of the 2021 complaints data of the 51 life insurers that subscribe to the Ombudsman for Long-term Insurance. The table lists the insurers by each insurer’s complaints […]

Business interruption-related complaints account for nearly half of Osti settlements

Only 259 of the new complaints registered by the Ombudsman for Short-term Insurance (Osti) last year were related to Covid-19. But settlements in Covid-related business interruption (BI) complaints accounted for 49.5% of the […]

Osti flags increase in disputes due to ‘reasonable precaution’ clause

The Ombudsman for Short-term Insurance (Osti) has once again flagged the increase in the number of complaints from consumers whose claims are rejected because insurers allege the driver failed to exercise reasonable precaution […]

FNB the only major bank to buck trend of higher complaints

First National Bank (FNB) was the only bank among the country’s “big five” banks that recorded a decrease in the number of cases opened against it by the Ombudsman for Banking Services (OBS) […]

Send me your complaints about healthcare brokers, says FAIS Ombud

The FAIS Ombud this week issued a media release encouraging medical scheme members to lodge a complaint with her office if they believe they have been “financially prejudiced” by a healthcare broker’s advice. […]

Long-term insurance complaints – What does the Ombud require from insurers?

The Ombudsman for Long-term insurance mediates in disputes between members of the long-term insurance industry and policyholders. As we await the release of the Ombud’s 2020 Annual Report to see the impact of […]

FAIS Ombud Annual report highlights the need for TCF

During the 2019/2020 financial year the Office of the FAIS Ombud received a total of 8835 new complaints – a reduction of 5.23% from the 9323 received during the 2018/2019 financial year and […]