Why policyholders complained to the short-term ombudsman in 2023

‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.

Read more

Covid-19 – Supervisory response

Joint Communication 2 of 2020: COVID-19 Supervisory response, addressing various aspects under the FIC Act, was published last week. The communication confirms that there will be no relaxation of the Accountable Institutions (AIs) […]

Read More

COVID-19 – Imposing a digital revolution

Could COVID-19, in fact, create the tipping point for digital transformation? This is a question that is raised in a recent article that investigates if and how the pandemic is fast tracking insurance […]

Read More