‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.
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The latest South African Customer Satisfaction Index (SA-csi) for life insurance has just been released. According to Consulta that conducted the research “insurers are heading into an environment where consumers will be under […]
The latest South African Customer Satisfaction Index (SA-csi) for life insurance has just been released. According to Consulta that conducted the research “insurers are heading into an environment where consumers will be under […]
The Financial Intelligence Centre Act 2002, as amended (FIC Act) places an obligation on all accountable institutions (AIs) to perform CDD on prospective clients entering into a single transaction with the AI, or […]
The South African Customer Satisfaction Index (SA-csi) is an independent national benchmark of customer satisfaction of the quality of products and services available to household consumers in South Africa. The recently released SA-csi […]
The South African Customer Satisfaction Index (SA-csi) is an independent national benchmark of customer satisfaction of the quality of products and services available to household consumers in South Africa. The recently released SA-csi […]
The Financial Intelligence Centre (FIC) has just published Public Compliance Communication No 43 (PCC43). The objective of the communication is to provide accountable institutions (AI) with the FIC’s view on compliance with their customer […]
“2020 looks set to be an epic fight for survival as numerous socio-economic factors come into play that will further challenge businesses and their ability to achieve greater levels of customer satisfaction in […]
Medical schemes are facing tremendous pressure in a low growth market where customer expectations and utilisation are very high and increasing, while loyalty is on the decline as a result of lower price […]
The latest South African Customer Satisfaction Index (SA-csi) for life insurance has just been released and it shows who has the most satisfied customers in the country. According to Consulta that conducted the […]
The latest South African Customer Satisfaction Index (SA-csi) for life insurance has just been released and it shows who has the most satisfied customers in the country. According to Consulta that conducted the […]
July is national savings month in South Africa and consumers are once again made aware of ways and means to implement and make healthy financial decisions, which will ultimately assist the country in […]
July is national savings month in South Africa and consumers are once again made aware of ways and means to implement and make healthy financial decisions, which will ultimately assist the country in […]
Understanding your customer is the key to good service. In order to do so, you must deliver what you promise. But great customer care involves getting to know your customers so well that […]
Understanding your customer is the key to good service. In order to do so, you must deliver what you promise. But great customer care involves getting to know your customers so well that […]
What is the SA-csi? The South African Customer Satisfaction Index (SA-csi) is an independent national benchmark of customer satisfaction of the quality of products and services available to household consumers in South Africa. […]
Tony Vidler, expert in professional services on creating strong personal branding and target marketing positioning, investigates the principle of customer engagement in a recent IRIS article. What level of contact with customers is […]
