How customer experience and social media are set to drive the short-term insurance industry
Old Mutual Insure’s Antonia Oakes shares her insights on the emergence of the ‘want it now’ culture and the evolution of the ‘experience economy’.
Customer Service
Why policyholders complained to the short-term ombudsman in 2023
‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.
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Positive impact of Covid-19 on medical aid industry
The 2020 Ask Afrika Orange Index® offers insight into consumer behaviour during the Covid-19 pandemic within the local South African context. A national representative sample of 16,786 interviews with South African consumers enable […]
Positive impact of Covid-19 on medical aid industry
The 2020 Ask Afrika Orange Index® offers insight into consumer behaviour during the Covid-19 pandemic within the local South African context. A national representative sample of 16,786 interviews with South African consumers enable […]
Banks apply winning formula during Covid crisis
“As at 24 October 2020, banks had provided over R50 billion in financial relief to South African businesses and individuals who are financially distressed due to the Covid-19 pandemic and national lockdown – […]
