How customer experience and social media are set to drive the short-term insurance industry
Old Mutual Insure’s Antonia Oakes shares her insights on the emergence of the ‘want it now’ culture and the evolution of the ‘experience economy’.
Customer Service
Videos
Watch: MBSE launches RE training for FAIS representatives
Watch: FPI Financial Planner of the Year on key issues shaping the financial landscape
Animated video explains the two-pot retirement system
NCA Credit providers’ FICA obligations
NCR Desktop Audits
Is South Africa on track to getting off the grey list?
Looking back at this year’s FPI Professional’s Convention
Enhance your HR skills by attending our insightful webinars in November
Webinars on how to investigate misconduct and address poor performance
Positive impact of Covid-19 on medical aid industry
The 2020 Ask Afrika Orange Index® offers insight into consumer behaviour during the Covid-19 pandemic within the local South African context. A national representative sample of 16,786 interviews with South African consumers enable […]
Positive impact of Covid-19 on medical aid industry
The 2020 Ask Afrika Orange Index® offers insight into consumer behaviour during the Covid-19 pandemic within the local South African context. A national representative sample of 16,786 interviews with South African consumers enable […]
Banks apply winning formula during Covid crisis
“As at 24 October 2020, banks had provided over R50 billion in financial relief to South African businesses and individuals who are financially distressed due to the Covid-19 pandemic and national lockdown – […]
