How customer experience and social media are set to drive the short-term insurance industry
Old Mutual Insure’s Antonia Oakes shares her insights on the emergence of the ‘want it now’ culture and the evolution of the ‘experience economy’.
#CX
Videos
Watch: FPI Financial Planner of the Year on key issues shaping the financial landscape
Animated video explains the two-pot retirement system
NCA Credit providers’ FICA obligations
NCR Desktop Audits
Is South Africa on track to getting off the grey list?
Looking back at this year’s FPI Professional’s Convention
Enhance your HR skills by attending our insightful webinars in November
Webinars on how to investigate misconduct and address poor performance
