‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.
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The outbreak of the COVID-19 pandemic has not only impacted and changed our interactions in society, it has also changed the way we do business. In order to ensure that operational demand is […]
Technology has become the most important communication tool for us all and has transformed the way in which live our daily lives, including the way in which we find, consume and retain information. […]
The COVID-19 crisis has accelerated the use of technologies and digital transformation in businesses. According to research conducted by Vodafone recently, 71% of businesses have made at least one new technology investment in […]
Throughout the world, COVID-19 has been fuelling the acceleration of digital transformation. New research from TransUnion on the performance of insurers during the pandemic also indicates this trend. “The pandemic has sparked a […]
“Technology, data, cultural and behavioural change of the consumer is transforming the role of the broker – and the importance of advice – in South Africa’s intermediary insurance market,” according to an article […]
“Technology, data, cultural and behavioural change of the consumer is transforming the role of the broker – and the importance of advice – in South Africa’s intermediary insurance market,” according to an article […]
On more than one occasion we have pointed out the importance of staying connected with your client. But what are the digital marketing Do’s and Don’ts for financial advisers, especially in the time […]
On more than one occasion we have pointed out the importance of staying connected with your client. But what are the digital marketing Do’s and Don’ts for financial advisers, especially in the time […]
Globally, 93% of consumers still prefer talking over “tapping” when it comes to sharing their brand experience or seeking recommendations, according to a consumer study released by global measurement company Nielsen. Nielsen’s Real […]
In a recent media release, SABRIC, the South African Banking Risk Information Centre, on behalf of the banking industry informed bank customers about a scam known as ‘Business Email Compromise’ (BEC) where criminals […]
The SITEisfaction® report is an annual measure of customer satisfaction with digital banking services in South Africa. This year the consumer data indicates that Capitec and FNB are tied for first place as […]
Everyone wants to go digital. We know that digital is the future of everything. But which way do we go and what is standing in our way? In recent research studies by the […]
Everyone wants to go digital. We know that digital is the future of everything. But which way do we go and what is standing in our way? In recent research studies by the […]
“This is a unique and exciting environment for the insurance industry, as consumers are open to a more interactive relationship with their carriers.” These are the words of Stephen O’Hearn, Global Insurance Leader, […]
“This is a unique and exciting environment for the insurance industry, as consumers are open to a more interactive relationship with their carriers.” These are the words of Stephen O’Hearn, Global Insurance Leader, […]
– Latest research shows international trends The latest Digital 2019 report shows that worldwide people are spending an average of 6 hours and 42 minutes online each day. Half of that is spent on mobile […]
