Features of accidental death product lead consumers to think they’re buying a funeral policy
An insurer has a duty to draw a policyholder’s attention to any usual term or condition, the ombudsman says.
Funeral Policy
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FAIS Ombud told to reconsider decision in case involving ambiguous policy wording
Insurer argues that ‘days’ means ‘normal days’, but the Financial Services Tribunal does not agree.
Funeral Policy T&Cs – Ambiguity in the rules leads to uncertainty
With the release of the Annual Report of the Long Term Ombud earlier this year, Deputy Ombudsman Jennifer Preiss mentioned that her office noted a steady increase in complaints about funeral policies. In […]
