Why policyholders complained to the short-term ombudsman in 2023

‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.

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Insuring a student’s valuables

– Tips for your clients This week many universities and colleges re-opened and many students headed back to campus. Marius Neethling, Underwriting Manager for Santam’s Personal Lines recently shared some expert advice on […]

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Business or commercial insurance?

Business or commercial insurance? – Advisor’s duty to ensure clients are correctly covered The conundrum of business vs commercial vehicle insurance is once again showcased in one of the most recent determinations issued […]

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Business or commercial insurance?

Business or commercial insurance? – Advisor’s duty to ensure clients are correctly covered The conundrum of business vs commercial vehicle insurance is once again showcased in one of the most recent determinations issued […]

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In good faith

A case study recently published by the Short-term Ombudsman reiterates the basic principle that short-term insurance is a contract entered into in good faith and that there was no obligation on an insurer […]

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New steps to curb Churning

The Retail Distribution Review (RDR) of 2014 contained several comments that expressed concern about the negative effects of “churning” which it described as “inappropriate or unnecessary replacement of policies driven by intermediary incentives”. […]

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New Credit Life Insurance Regulations from 10 August

Registered credit providers should note that the long-anticipated credit life insurance regulations will come into effect on 10 August 2017 (“Commencement Date”). On 9 February 2017, the Minister of Trade and Industry, Dr Rob Davies, published the […]

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Chatbots and the Future of Insurance

If your insurance business or brokerage does not have a digital component to its overall strategy you are what we would call a sitting duck. The fact is, tomorrow’s insurance is here. It […]

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The Digital Revolution in Insurance

The future is not out there, somewhere in the, um, future. It is here. A recent posting by Forbes of a blog by Bain Insights contains the following examples of where we are […]

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The Journey to On-Demand Insurance

Worldwide references to “disruption” and the “on-demand economy” have been around long enough for us to have witnessed the start of its meteoric rise and globally, parts of the transport, food and general […]

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Carelessness can be Costly

The latest determination by the FAIS Ombud provides clear evidence that the moving of an insurance book is not merely a routine admin matter which can be left in the hands of others. […]

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Fraudulent Insurance Claim Backfires Badly

A fairly humorous article on a serious topic recently appeared in the Natal Mercury. The following synopsis was published in Legalbrief Today: A fraudulent insurance claim for R4 500 for a water-damaged cellphone […]

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Charges in Respect of Investment Policies

The Long-term Ombud recently published two examples of excessive charges on endowment policies which confirmed the view that a revision of product provider costs is possibly a bigger problem than advisor fees. This […]

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