Why policyholders complained to the short-term ombudsman in 2023

‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.

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Lockdown and Cybersecurity

The recently released Communication 12 of the FSCA alerts financial institutions to explicitly consider cyber-risk exposures and potential for breaches that may be heightened over this lock-down period due to the wide roll […]

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Where does the National Lockdown leave FSPs?

Annexure B to the supplementary regulations published in respect of the National Lockdown includes the term “Insurance services” in the list of essential services. This term is unfortunately not defined anywhere further in […]

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