How bank errors and unseen fees impacted customers
The OBS’s 2023 annual report unveils chargeback disputes, hidden fees, and administrative failures.
OBS
Videos
Watch: FPI Financial Planner of the Year on key issues shaping the financial landscape
Animated video explains the two-pot retirement system
NCA Credit providers’ FICA obligations
NCR Desktop Audits
Is South Africa on track to getting off the grey list?
Looking back at this year’s FPI Professional’s Convention
Enhance your HR skills by attending our insightful webinars in November
Webinars on how to investigate misconduct and address poor performance
OBS reports record high complaints in 2023 as it transitions to NFO
The Ombudsman for Banking Services was kept busy with complaints about current accounts, loans, savings accounts, credit cards, and home loans.
Ombudsman’s report unveils banking blunders and customer missteps
The cases dealt with by the banking ombudsman last year included a home auctioned for far below its value and fraud linked to a stolen phone.
Vishing overtakes phishing as it targets most vulnerable consumers
Despite numerous warnings from banks, the South African Banking Risk Information Centre (SABRIC) and media based messages the Ombudsman for Banking Services reports that it is continuing to receive complaints on a daily […]
Vishing overtakes phishing as it targets most vulnerable consumers
Despite numerous warnings from banks, the South African Banking Risk Information Centre (SABRIC) and media based messages the Ombudsman for Banking Services reports that it is continuing to receive complaints on a daily […]
Credit card fraud – OBS provides insight into complaints
We recently reported on the Ombudsman for Banking Services’ (OBS) review of the first quarter of 2019 which reported on an alarming increase in credit card fraud. Read: Credit card fraud – Elderly […]
