Why policyholders complained to the short-term ombudsman in 2023

‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.

Ombud Council publishes new FAIS Ombud Rules for comment

The Rules increase the limit on the compensation the Ombud can award complainants and provide for changes to the Office’s jurisdiction and procedures.

Ombud Council’s 2024/25 budget reflects shift to operational independence

Bridging finance from National Treasury may not be required now that it has certainty of receiving levy and special levy income.

Ombud Council wants to avoid another property syndication complaints scenario

The problems with resolving these complaints also highlight the need to integrate the advice- and the product-related ombud schemes.

Finance Minister makes appointments to Ombud Council

New chairperson is currently the head of group finance: governance and risk compliance at Transnet.

Ombud Council is becoming a reality

The effective functioning of the office will contribute to a fairer deal for all.

Godongwana appoints permanent Chief Ombud

Leanne Jackson contributed to developing key financial sector legislation, including the Conduct of Financial Institutions Bill and TCF.

FAIS Ombud rebuked by Tribunal

In the FJ Kotze case heard on 5 July 2021, the Financial Sector Tribunal made several scathing findings against the Office of the FAIS Ombud, something that the newly appointed Ombud Council would […]

FAIS Ombud rebuked by Tribunal

Ombud Council Board Appointed

The latest FSCA newsletter provides details of this very important oversight body, established in terms of the Financial Sector Regulation Act. This Act requires financial institutions to be a member of an industry […]