Why policyholders complained to the short-term ombudsman in 2023
‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.
OSTI
Why policyholders complained to the short-term ombudsman in 2023
‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.
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Short-term insurers with the most and the least complaints in 2023
The important statistic is the proportion of personal lines complaints relative to an insurer’s share of the total personal lines claims.
Why policyholders complained to the short-term ombudsman in 2022
Annual report notes a steady increase in disputes related to power surge claims.
How do you prove remote jamming?
The annual report from the Ombud for Short-term Insurance (OSTI) always contains very educational case studies. This one sets how the circumstances behind a claim, which was refuted on the grounds that there […]
Invalid driver licence leads to substantial loss
In a country beset by criminal activity, one has to be so alert when verifying documentation. We read regularly about people being convicted for fraud with driving licences, but do employers pay enough […]
Interesting Short term claims trends in 2020
The 2020 annual report from the Office of the Short-term Ombud (OSTI) shows some very interesting trends which developed during the year under review. Reasonable Precautions claims Refuted claims under the “reasonable precautions” […]
Covid-related insurance claims – The worst is yet to come
“If you can’t explain it simply, you don’t understand it well enough” – a quote by Albert Einstein that came to mind when I read the latest Short-term Ombudsman’s Briefcase. Policy wording and its interpretation at […]
Keep it up close and personal
Failure to disclose material terms and conditions has been the downfall of many an adviser when a complaint is laid with the FAIS Ombud. Admittedly, 20/20 vision is only possible in hindsight as […]
Keep it up close and personal
Failure to disclose material terms and conditions has been the downfall of many an adviser when a complaint is laid with the FAIS Ombud. Admittedly, 20/20 vision is only possible in hindsight as […]
Private, Business or Commercial insurance? – OSTI clarifies your questions
A recent article on the distinction between private, business and commercial motor insurance raised a few questions from our readers: “According to this article we all have to insure our vehicles for business […]
Private, Business or Commercial insurance? – OSTI clarifies your questions
A recent article on the distinction between private, business and commercial motor insurance raised a few questions from our readers: “According to this article we all have to insure our vehicles for business […]
ST Ombud clarifies difference between Private, Business and Commercial insurance
Upon entering a contract for a motor insurance policy, it is very important for financial advisers to clarify what the intended use of the vehicle is in order to determine the correct risk […]
Policy wording at claims time – OSTI case studies showcase importance
The importance of policy wording was underlined again in the UK’s comprehensive High Court analysis of 21 samples in coverage extensions for business-interruption COVID-19 related losses recently. At times the hearing sounded more a […]
Change in risk cover – OSTI case study illustrates importance of regular reassessments
The importance of evaluating and reassessing a client’s risk, including changes in insurance risks under the COVID-19 lockdown period was one of the topics discussed at the OSTI’s virtual Consumer Webinar. “Elements and […]
Clarifying the OSTI’s role – It’s all about a balance of probabilities
As intermediaries, we have a very important role to play when a dispute arises between a client and the insurer. Understanding the roles of the various parties can help us retain clients by […]
Claim settlement options – OSTI case study clarifies indemnification criteria
In a case study shared in the recently published OSTI annual report, the issue to be determined was whether the insurer’s offer of settlement amounted to indemnification on the part of the insurer. […]
