Why policyholders complained to the short-term ombudsman in 2023

‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.

Misrepresentation on proposal form

– Impact on insurer’s risk assessment Detail in recording risks is critical at the inception of any insurance proposal as this may impact on a number of areas, including future claims under such […]

Short-term Shortcuts

New Ombud’s Briefcase The OSTI Briefcase issue 3 of 2016 contains a number of interesting case studies, including: The rejection of a claim for accidental damage on the ground that the person riding […]