Why policyholders complained to the short-term ombudsman in 2023

‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.

New Labour Court rules target backlog: what employers need to know

The rules now specify new requirements for review applications, including that the application must contain ‘no more than a concise statement of the grounds of review’.

Amending the rules of advertising – How to keep your ads safe and within legal limits

Advertisements are likely to be the most regular contact consumers have with companies that offer financial services and products. As a financial services provider (FSP) it is therefore important to be aware of […]

GEPF – Rules changed regarding pension debt on divorce

Following the gazetting of the Government Employees Pension Law Amendment Bill on 23 May 2019, the Government Employees Pension Fund (GEPF) has amended and implemented the new rules and will no longer subject […]

“Rules is rules” – Tribunal confirms time frames in appeal procedures

Financial advisors are required to clear many hurdles when it comes to regulatory compliance. Those who choose to ignore the rules can find themselves at the wrong end of justice. In the financial […]

Tribunal again rules against FAIS Ombud

Last Monday we published an article on the outcome of a FSCA Tribunal hearing with the following introduction: “The findings of a hearing by the FSCA Tribunal in the Van Zyl case heard […]