How do you prove remote jamming?
The annual report from the Ombud for Short-term Insurance (OSTI) always contains very educational case studies. This one sets how the circumstances behind a claim, which was refuted on the grounds that there […]
short term ombud
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Watch: MBSE launches RE training for FAIS representatives
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Animated video explains the two-pot retirement system
NCA Credit providers’ FICA obligations
NCR Desktop Audits
Is South Africa on track to getting off the grey list?
Looking back at this year’s FPI Professional’s Convention
Enhance your HR skills by attending our insightful webinars in November
Webinars on how to investigate misconduct and address poor performance
Invalid driver licence leads to substantial loss
In a country beset by criminal activity, one has to be so alert when verifying documentation. We read regularly about people being convicted for fraud with driving licences, but do employers pay enough […]
Interesting Short term claims trends in 2020
The 2020 annual report from the Office of the Short-term Ombud (OSTI) shows some very interesting trends which developed during the year under review. Reasonable Precautions claims Refuted claims under the “reasonable precautions” […]
Ubuntu, fairness and equity in financial services
The matter of social justice was one of the considerations in the high-profile business interruption cases that were considered over the last year. A prime example of how this can be approached is […]
Ubuntu, fairness and equity in financial services
The matter of social justice was one of the considerations in the high-profile business interruption cases that were considered over the last year. A prime example of how this can be approached is […]
Trends in Motor Insurance
At the launch of the 2016 Annual Report from the Short-term Ombud, she elected to deviate slightly from the usual statistical analysis to highlight some interesting trends from the report with particular reference […]
TCF in Dispute Resolution
An interesting case from the latest Short-term Ombud briefcase reflects that fairness and equity should be applied in settling a dispute. Background Ms. A suffered a burglary at her property, which was let […]
Contradictory views on Material Terms?
The latest Newsletter from the Short-term Ombud contains details of a rejected claim as a result of the fact that, at underwriting stage, the client did not inform the insurer of previous losses. […]
Case Studies from the Short-term Ombud
Ombuds often provide practical insight into how our industry should operate. Material Misrepresentation or Simple Oversight? Mr. D contacted the insurer to insure a newly purchased vehicle. During the underwriting of the policy, […]
