Misunderstanding explains consumers’ low trust in insurance, survey finds
It also found that customers’ perceptions of how financial institutions – specifically, their bank – treat them affects their uptake of insurance.
#South African Financial and Customer Behaviour and Sentiment Study
Videos
Watch: FPI Financial Planner of the Year on key issues shaping the financial landscape
Animated video explains the two-pot retirement system
NCA Credit providers’ FICA obligations
NCR Desktop Audits
Is South Africa on track to getting off the grey list?
Looking back at this year’s FPI Professional’s Convention
Enhance your HR skills by attending our insightful webinars in November
Webinars on how to investigate misconduct and address poor performance
What customers look for when choosing financial products and services
Respondents believe that charges should be for the ‘core’ financial product or service only, with additional features perceived as free add-ons.
