Misunderstanding explains consumers’ low trust in insurance, survey finds
It also found that customers’ perceptions of how financial institutions – specifically, their bank – treat them affects their uptake of insurance.
Conventional wisdom says that living expenses rise uniformly with inflation, so many financial plans are based simply on that. But analysing the spending patterns of retirees shows us that the data tells a different story.
Read moreIt also found that customers’ perceptions of how financial institutions – specifically, their bank – treat them affects their uptake of insurance.
Respondents believe that charges should be for the ‘core’ financial product or service only, with additional features perceived as free add-ons.